Refund & Exchange Policy

At Metbrick, your satisfaction is our priority. If our health and wellness products don’t meet your expectations, we’re here to make it right. Below are the details of our 30-day warranty and return process.

30-Day Warranty & Eligibility

We stand behind our products with a 30-day warranty (from delivery date). To qualify for a refund or exchange:
✅ Unused & unopened: Item must be in original condition and packaging.
✅ Defective items: Proof (photo/video) required for full refunds.
❌ Non-eligible: Opened/damaged items (see Partial Refunds).

Note:

  • Shipping costs are non-refundable (10% of order price deducted).
  • Missing items not listed in your order description are ineligible.

How to Request a Refund

  1. Email Us: Contact [email protected] within 30 days.
  2. Inspect & Process:
    • Returns take 7 business days to process after arrival.
    • Approved refunds are issued in 3–5 business days (varies by bank).

Partial Refunds & Conditions

Refunds may be reduced or rejected if:

  • Item is used, damaged, or missing parts.
  • Original packaging is altered (e.g., labels, tape).
  • Returned after 30 days.

Refund Amounts:

  • Unopened: 100% refund (minus shipping).
  • Opened: 80% refund (restocking fee applies).

Rejected items will be discarded unless you cover return shipping.

Exchanges

  • 30-day window: Exchange fee = 30% of product price (e.g., 30fora100 item).
  • Our mistake? No fee (e.g., wrong item shipped).
  • Process: Pay invoice → new item ships in 7 days. Keep/discard original product.

Defective Items

For products that stop working within 30 days:

  1. Submit proof: Photo/video of defect.
  2. Prepaid label: Provided for full refund.
  3. No proof? Partial refund conditions apply.

Important Notes

  • Incorrect address? Pay shipping fees for replacement or deduct 10% for refund.
  • Unclaimed packages: 10% shipping fee deducted.
  • Rewards memberships: See Terms of Service.

Haven’t Received Your Refund?

  1. Check your bank/credit card statement.
  2. Contact your bank (processing delays vary).
  3. Email [email protected] if unresolved.

Our Commitment to You

We aim to resolve issues fairly and promptly. While policies are strict to protect against misuse, we’ll always work with you to find a solution. Thank you for trusting Metbrick as your reliable health partner!

Questions? Contact our team.