At MetBrick, we stand behind our Metallica collectibles and merchandise with a hassle-free return policy. If your order isn’t perfect, we’ll make it right.
30-Day Returns & Exchanges
✅ Full Refunds – Unused, unopened items in original packaging.
✅ Exchanges – Wrong size or item? We’ll replace it.
✅ Defective Products – We cover return shipping for damaged/incorrect items.
Not Eligible:
❌ Opened/used collectibles (unless defective).
❌ Custom or limited-edition items marked “final sale.”
How to Return Your Order
- Email Us – Contact [email protected] within 30 days of delivery.
- Get Approved – We’ll send a return authorization & address.
- Ship It Back – Use the original packaging for protection.
- Get Refunded – Processed within 3-5 business days after we receive your return.
Important Details
📦 Return Shipping – Customer pays unless item is defective.
💳 Refund Method – 50% your original payment..
🔄 Exchanges – No restocking fee if exchange is for same-priced item.
Questions?
We’re here to help! Email [email protected] for fast assistance.
Note: This policy applies only to purchases from MetBrick’s official store.
Why Customers Trust MetBrick
🔹 No-Hassle Process – Simple steps for peace of mind.
🔹 Collector-Focused – We understand the value of mint-condition merch.
🔹 Fast Resolutions – Most returns processed in under a week.